Ranoxy Clinic (“we/us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) outlines our practices regarding the collection, use, and disclosure of your personal information. It applies to our interactions with individuals (“Users” or “you”) through:
- The Ranoxy Clinic website, including www.ranoxyclinic.ca and any future domains we may operate (the “Website”).
- Mobile, computer, or tablet applications offered by Ranoxy Clinic Inc. (the “Apps”).
- Our virtual family medicine clinic services, which include medical consultations, health tracking tools, customized treatment plans, and health products (collectively referred to as the “Services”).
If you have any questions about this Policy, please contact our privacy office using the details provided in the contact section below before submitting any information through the Website.
Table of Contents
- Information We Collect
- Methods of Collecting Information
- Usage and Disclosure of Information
- Consent Management
- Duration of Using, Retaining, or Disclosing Information
- Access, Correction, and Deletion of Personal Information
- Responsibility for Personal Information
- Referral Program
- External Parties
- Data Security
- Cookies and Tracking Technologies
- Policy Updates
- Contact Information
1. Information We Collect
In accordance with PIPEDA and applicable laws, we collect personal information from various sources, including direct input from users and third-party sources with your consent or as permitted by law. The types of information we collect include:
- Identification Details: Name, contact information, and login credentials for the Apps.
- Financial Information: Payment card details for Service purchases.
- Health Information: Data related to your health assessments, medical history, and other pertinent health details.
- Insurance Information: Information about your private insurance, which may include work-related details if employer-provided.
- Technical Data: Information about your device and internet connection, including device identifiers, IP address, browser type and version, mobile network data, and geolocation.
- Usage Data: Information regarding your use of our Services, including access times, frequency, and locations.
- Marketing and Communication Preferences: Your preferences for receiving marketing materials from us and our partners.
We may also collect non-identifiable information or anonymize personal data for various purposes not covered by this Policy.
2. Methods of Collecting Information
We collect personal information in compliance with PIPEDA and other relevant laws for purposes such as marketing, user registration, and personalizing your experience. Our collection methods include:
- Direct submissions through electronic means or our Apps.
- Interactions with healthcare providers at Ranoxy Clinic.
- Electronic communications or feedback sent to us.
- Information from third-party medical providers, including labs not directly affiliated with Ranoxy Clinic.
- Participation in surveys and research initiatives.
- Customer support requests made via electronic channels or phone.
- Content you upload or post on our Apps.
- Employment applications submitted to Ranoxy Clinic.
3. Usage and Disclosure of Information
We use personal information collected through our Services for a variety of purposes, including:
- Service Provision and Administration: Managing access to our platforms, delivering Services, providing customer support, processing purchases, and handling prescriptions.
- Billing and Notifications: Managing billing, including insurance processing, and notifying you about updates to our Services.
- Service Improvement and Optimization: Addressing technical issues, informing you about relevant programs, and enhancing the user experience.
- Research and Development: Conducting and publishing research, collecting feedback, and improving our platforms.
- Security and Legal Compliance: Monitoring usage for security purposes, responding to legal inquiries, and adhering to applicable laws.
We may disclose your personal information:
- With your consent.
- To third-party service providers that assist us in delivering Services (e.g., billing, customer service, IT services).
- To public and government authorities when necessary.
- In the event of business transactions, such as mergers or acquisitions.
- On public forums, such as user reviews or comments.
4. Consent Management
We obtain your consent for the collection, use, and disclosure of your personal information as mandated by law. You have the right to withdraw your consent at any time, provided it complies with legal obligations and with reasonable notice.
5. Duration of Using, Retaining, or Disclosing Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When your information is no longer needed, we securely dispose of it.
6. Access, Correction, and Deletion of Personal Information
You have the right to access, correct, or request deletion of your personal information held by us. Please contact our privacy office for assistance.
7. Responsibility for Personal Information
We are committed to ensuring the accuracy and security of your personal information. We take appropriate measures to protect it against unauthorized access, use, or disclosure.
8. Referral Program
Our referral program may require the collection and processing of personal information from both the referrer and the individual being referred. Participation is voluntary, and we will ensure compliance with relevant privacy laws.
9. External Parties
We may share your personal information with trusted external parties who help us deliver our Services. These parties are required to keep your information confidential and to use it solely for the purposes for which it was shared.
10. Data Security
We implement physical, technological, and organizational safeguards to protect your personal information. However, while we strive to protect your data, no method of transmission over the internet is 100% secure.
11. Cookies and Tracking Technologies
Our Website and Apps may use cookies and similar tracking technologies to enhance user experience, analyze usage, and improve our Services. You can manage your cookie preferences through your browser settings.
12. Policy Updates
We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via our Website.
13. Contact Information
For questions or concerns about this Policy or our privacy practices, please contact our privacy office at:
Email: info@ranoxyclinic.ca