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Privacy Policy and Terms & Conditions

Ranoxy Healthcare Services Inc/ Ranoxy Clinic (“we/us”) is committed to protecting your privacy. This Privacy Policy (“Policy”)  and Terms & Conditions outline our practices regarding the collection, use, and disclosure of your personal information. It applies to our interactions with individuals (“Users” or “you”) through:

  • The Ranoxy Clinic website, including www.ranoxyclinic.ca and any future domains we may operate (the “Website”).
  • Mobile, computer, or tablet applications offered by Ranoxy Clinic Inc. (the “Apps”).
  • Our virtual and in-person clinic services, which include medical consultations, health tracking tools, customized treatment plans, and more (collectively referred to as the “Services”).

If you have any questions, contact our office using the details provided in the contact section below before submitting any information through the Website.

Table of Contents

  1. Policy on Data, SMS and Client Information
  2. Methods of Collecting Information
  3. Usage and Disclosure of Information
  4. Consent Management
  5. Duration of Using, Retaining, or Disclosing Information
  6. Access, Correction, and Deletion of Personal Information
  7. Responsibility for Personal Information
  8. Referral Program
  9. External Parties
  10. Data Security
  11. Cookies and Tracking Technologies
  12. Policy Updates
  13. Contact Information

1. Policy on Data, SMS and Client Information

Data Collection:
We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. This information may be collected through our website contact forms, email communications, service agreements, or third-party booking and reservation systems.

Data Usage:
We use your information solely for the purpose of sending informational messages and customer care messages related to our services.

Data Security:
We implement appropriate security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Data Retention:
We retain your information for as long as you remain subscribed to our SMS service. You may request deletion of your data at any time.

• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency may vary depending on communication needs.
• For assistance, contact Ranoxy Healthcare Services Inc / Ranoxy Clinic at (289) 201-1949 or info@ranoxyclinic.ca.
• Opt-Out: You may opt out of SMS communications at any time by texting STOP, UNSUBSCRIBE, or by contacting us via email at info@ranoxyclinic.ca or phone at (289) 201-1949. After opting out, you will receive a final confirmation message and your number will be removed from our list within 24 hours.
• HELP: You may text HELP to receive support information including our contact details and website. We are here to assist you.

SMS Message Types:
By subscribing to our SMS program, you may receive the following types of messages: appointment reminders, account notifications, service updates, customer care messages, and promotional offers or discounts related to our services.

Non-Sharing Clause:
We do not sell, rent, or share your mobile phone number or personal data with third parties for marketing or promotional purposes.

We do not sell, share, rent, or transfer SMS consent or consumer data to any external organizations under any circumstances, even with user consent, except as required by law. Service providers may access consumer data only as necessary to provide our services and may not use it for their own independent purposes.

Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data and SMS consent.

Ranoxy Healthcare Services Inc / Ranoxy Clinic will not sell, rent, or share the collected mobile numbers.

Information We Collect

In accordance with PIPEDA and applicable laws, we collect personal information from various sources, including direct input from users and third-party sources, with your consent or as permitted by law. The types of information we collect may include the following

  • Identification Details: Name, contact information, and login credentials for the Apps.
  • Financial Information: Payment card details for Service purchases.
  • Health Information: Data related to your health assessments, medical history, and other pertinent health details.
  • Insurance Information: Information about your private insurance, which may include work-related details if employer-provided.
  • Technical Data: Information about your device and internet connection, including device identifiers, IP address, browser type and version, mobile network data, and geolocation.
  • Usage Data: Information regarding your use of our Services, including access times, frequency, and locations.
  • Marketing and Communication Preferences: Your preferences for receiving marketing materials from our partners and us.

We may also collect non-identifiable information or anonymize personal data for various purposes not covered by this Policy.

2. Methods of Collecting Information

We collect personal information in compliance with PIPEDA and other relevant laws for purposes such as marketing, user registration, and personalizing your experience. Our collection methods include:

  • Direct submissions through electronic means or our Apps.
  • Interactions with healthcare providers at Ranoxy Clinic.
  • Electronic communications or feedback sent to us.
  • Information from third-party medical providers, including labs not directly affiliated with Ranoxy Clinic.
  • Participation in surveys and research initiatives.
  • Customer support requests made via electronic channels or phone.
  • Content you upload or post on our Apps.
  • Employment applications submitted to Ranoxy Clinic. etc

3. Usage and Disclosure of Information

We use personal information collected through our Services for a variety of purposes, including:

  • Service Provision and Administration: Managing access to our platforms, delivering Services, providing customer support, processing purchases, and handling prescriptions.
  • Billing and Notifications: Managing billing, including insurance processing, and notifying you about updates to our Services.
  • Service Improvement and Optimization: Addressing technical issues, informing you about relevant programs, and enhancing the user experience.
  • Research and Development: Conducting and publishing research, collecting feedback, and improving our platforms.
  • Security and Legal Compliance: Monitoring usage for security purposes, responding to legal inquiries, and adhering to applicable laws.

We may disclose your personal information:

  • With your consent.
  • To third-party service providers that assist us in delivering Services (e.g., billing, customer service, IT services).
  • To public and government authorities when necessary.
  • In the event of business transactions, such as mergers or acquisitions.
  • On public forums, such as user reviews or comments.

4. Consent Management

We obtain your consent for the collection, use, and disclosure of your personal information as mandated by law. You have the right to withdraw your consent at any time, provided it complies with legal obligations and with reasonable notice.

5. Duration of Using, Retaining, or Disclosing Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When your information is no longer needed, we securely dispose of it.

6. Access, Correction, and Deletion of Personal Information

You have the right to access, correct, or request deletion of your personal information held by us. Please contact our office for assistance.

7. Responsibility for Personal Information

We are committed to ensuring the accuracy and security of your personal information. We take appropriate measures to protect it against unauthorized access, use, or disclosure.

8. Referral Program

Our referral program may require the collection and processing of personal information from both the referrer and the individual being referred. Participation is voluntary, and we will ensure compliance with relevant privacy laws.

9. External Parties

We may share your personal information with trusted external parties who help us deliver our Services. These parties are required to keep your information confidential and to use it solely for the purposes for which it was shared.

10. Data Security

We implement physical, technological, and organizational safeguards to protect your personal information. However, while we strive to protect your data, no method of transmission over the internet is 100% secure.

11. Cookies and Tracking Technologies

Our Website and Apps may use cookies and similar tracking technologies to enhance user experience, analyze usage, and improve our Services. You can manage your cookie preferences through your browser settings.

12. Policy Updates

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via our Website.

13. Contact Information

For questions or concerns about this Policy or our privacy practices. Contact us via email or phone.